Head of Service

Knapp is one of the top 3 automation companies in world, developing and manufacturing intelligent warehouse systems using the latest solutions in digitalization, software, automation and robotics.

In this position you will

• Be an integral part of the company's management and report to Knapp Israel's CEO.
• Develop and strengthen KNAPP Israel's distinctive service brand.
• Develop and strengthen customer relationships and customer satisfaction.
• Responsible for developing, leading, and managing employees, while leading continuous improvement activities across all sites.
• Responsible for customer service cost budget.
• Proactively seek new business opportunities.
• Ensure professional cooperation with the corporate service department.

Требования

• Experience in customer service management roles
• Experience in automation/manufacturing industry
• Experience in managing multi-site teams at a strategic level
• Proactive approach, experience in initiating and leading processes and changes
• Mechanical / electrical education (eng. or practical)
• Excellent command of English - spoken and written